Return & Replacement Policy

    Zaamen.in is committed to providing fresh and high-quality fish products. Due to the perishable nature of our products, our return and replacement policies are designed to ensure safety and hygiene.

    1. Returns

    • Returns are not accepted once the product is delivered due to its perishable nature.

    • Please ensure the delivery address is correct and someone is available to receive the order.

    2. Replacements

    • If the product delivered is damaged, spoiled, or not as described, you may request a replacement.

    • To request a replacement, contact us within 2 hours of delivery at:
      📧 zaameenseafoods.03@gmail.com
      📞 8610863998

    • You may be asked to provide photographic evidence of the issue.

    3. Cancellation Before Delivery

    • Customers may cancel their order within 5 hours of placing it, using the Cancel Order option on their account page.

    • Orders cannot be cancelled once marked Shipped or Completed.

    4. Refunds

    • Refunds will only be issued for cancelled orders before dispatch.

    • Refunds will be processed via the original payment method.

    5. Customer Responsibilities

    • Inspect the product immediately upon delivery.

    • Report any issues within the specified time to qualify for a replacement.

    • Ensure the product is stored properly after delivery.

    6. Contact Information

    For any issues regarding returns, replacements, or cancellations, please contact us:
    📧 zaameenseafoods.03@gmail.com
    📞 8610863998

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